Subject: Re: can''t use ftp.hometown.aol.com from outside Date: 5/3/01 1:59 AM From: MACSupportMail@aol.com To: John Neuhaus, john@jneuhaus.com
Dear John Neuhaus,
Hello, my name is Chad B. and I am writing to you on behalf of America Online in response to your recent e-mail.
I just received your e-mail forwarded to my personal attention and I want to assure you that I replied as soon as I read your message. I apologize for the delay in answering your email and for any inconvenience this has caused.
I apologize for the frustrations you are experiencing using America Online's (AOL's) File Transfer Protocol (FTP) feature. I appreciate your patience with this matter. The FTP feature allows you to upload files to and download files from remote computers. Files can consist of software, text and graphics from the Internet.
Although we have taken steps to make FTP as easy as possible to use, we feel America Online's (AOL's) own software libraries are even easier. If you are looking for a specific file or just feel like browsing, you may have better luck finding it in AOL's file libraries (keyword: FILE SEARCH).
If you have used other FTP software, we think you will be very pleased with ours. We have integrated aspects of our Download Manager with FTP so graphics can be displayed as they download. You can even interrupt a download and continue it later.
For more information about FTP and the FTP space AOL provides for you, go to one of the following Keywords: FTP or Keyword: MY PLACE
If you choose to reply to this email, please use the FORWARD option, on the right side of this email. In the TO: box, type in the same email address shown on the FROM: line at the top portion of this email. Type in your returning message and SEND. This will include all previous conversations so that the next representative can see what has already been done and will be able assist you further.
I wish you a nice day!
Thank You,
Chad B.
Customer Care Consultant
America Online, Inc.
For help with the Macintosh versions of the AOL software please contact:
macsupportmail@aol.com or call 1-888-265-8007.
For help with the Windows versions of the AOL software please contact:
techprob@aol.net or call 1-888-346-3704
For help with the DSL/Satellite or AOL Plus please contact:
AOL Plus (Satellite/DSL) at 1-888-849-3200 8AM - 1AM EDT, 7 days a week
For help with AOL TV please contact:
AOLTVTechnical@aol.com or call 1-800-810-4665
These lines are open 24 hours, 7 days a week.
----------original message----------
From: john@jneuhaus.com
To: MACSupportMail@aol.com
FTP access to ftp.hometown.aol.com from outside by AOL members has been
turned off. Did the administrator of ftp.hometown.aol.com do this
intentionally? Is there another way to put a web page to members.aol.com
from outside using a generic FTP client?
Please don't send the "Web page authoring" letter as a response. I've
received it twice and don't need to read it again.
Regards,
John Neuhaus
---------------- Begin Forwarded Message ----------------
Date: 4/26/01 10:36 PM
From: MACSupportMail@aol.com
To: John Neuhaus, john@jneuhaus.com
Dear John Neuhaus,
Hello, my name is Chad B. and I am writing to you on behalf of America
Online in response to your recent e-mail.
I just received your e-mail forwarded to my personal attention and I want
to assure you that I replied as soon as I read your message. I
apologize for the delay in answering your email and for any inconvenience
this has caused.
I understand you have questions about Web page authoring.
America Online (AOL) provides free online support for Web authoring.
Web authoring is a large topic with many, many areas of knowledge to
address.
AOL Member Services provides free around-the-clock support for issues
directly relating to the AOL software and service.
FREE ONLINE WEB PAGE RESOURCES ON AOL:
- Building Home Pages at Keyword: BHP.
Provides an extensive base of HTML commands and helpful
information on how to use them on your web page.
- On The Net at Keyword: ON THE NET.
Make this your first stop for help with everything from
Active-X to VRML.
- Web and Desktop Publishing Forum at Keyword: DTP.
This forum provides many resources and ideas to help you
get started, including a "Resources for Web Publishers"
option, with links to HTML and Web Basics.
- WWWAdmin Home Page at:
http://members.aol.com/wwwadmin
Provides information on using counters, guestbooks, and
other CGI programs with the members.aol.com (My FTP
Space) servers. WWWAdmin will always have the latest
updates posted here.
- FTP (Uploading/Downloading)
Use AOL's FTP tool to access your FTP/WWW space on AOL's
FTP servers found at Keyword: MY FTP SPACE.
- FTPMaster
You can write to the screen name FTPMaster if you happen
to encounter error messages or problems while trying to
upload or download your files from your AOL FTP/WWW
space.
If you choose to reply to this email, please use the FORWARD option, on
the right side of this email. In the TO: box, type in the same email
address shown on the FROM: line at the top portion of this email. Type in
your returning message and SEND. This will include all previous
conversations so that the next representative can see what has already
been done and will be able assist you further.
I wish you a nice day!
Thank You,
Chad B.
Customer Care Consultant
America Online, Inc.
For help with the Macintosh versions of the AOL software please contact:
macsupportmail@aol.com or call 1-888-265-8007.
For help with the Windows versions of the AOL software please contact:
techprob@aol.net or call 1-888-346-3704
For help with the DSL/Satellite or AOL Plus please contact:
AOL Plus (Satellite/DSL) at 1-888-849-3200 8AM - 1AM EDT, 7 days a
week
For help with AOL TV please contact:
AOLTVTechnical@aol.com or call 1-800-810-4665
These lines are open 24 hours, 7 days a week.
----------original message----------
From: john@jneuhaus.com
To: MACSupportMail@aol.com
Michael:
Thanks for responding to my request for help. However, the resources you
cited did not resolve my problem. One of the the things you suggested
comes close.
On 4/18/01 5:16 PM, MACSupportMail@aol.com (MACSupportMail@aol.com),
wrote:
>- FTPMaster
> You can write to the screen name FTPMaster if you happen
> to encounter error messages or problems while trying to
> upload or download your files from your AOL FTP/WWW
> space.
I wrote to FTPMaster before I contacted you. The canned answer mentions
my issue, using ftp.hometown.aol.com from outside.
On 4/1/01 10:10 PM, AOL FTP Master (ftpmaster@aol.net), wrote:
>Thank you for your e-mail to FTPMaster. This is an auto response mailing.
>For more information about FTP, please use the resources listed below.
[snip]
>If you are attempting to use the AOL FTP server (ftp.hometown.aol.com)
>from outside of AOL, please follow the instructions outlined at
>http://hometown.aol.com/hmtwnpromo/myftpspace/index.htm
Unfortunately, the link leads to a page that does not mention
ftp.hometown.aol.com.
Until recently, I posted my web pages to ftp.hometown.aol.com from
outside AOL. Now, when I try to do this, access is denied. Do you know if
there is a new method for AOL members who bring their own access to put
web pages on members.aol.com from the internet?
Regards,
John Neuhaus
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